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At Kosmic Energy, we value our relationships with our customers above all else. We love our products, and we want you to love our range of simple caffeinated flavored waters too! That’s why we have a flexible Return Policy that helps to ensure you’re always satisfied with your experience. 

For New Customers: 30-Day Easy Returns

With our no-hassle, no-questions-asked 30-day Return Policy, you can sample our range of caffeinated flavored waters with confidence. Stock up on your favorite flavors and give them a shot. If you’re not fully satisfied with your purchase, let us know and we’ll provide you with an exchange, store credit, or a full refund as long as you file your claim within 30 days. 

Faulty, Damaged, Or Incorrect Items?

If you’ve received a broken bottle, a case that just doesn’t taste right, or the wrong product altogether, we’d be happy to help. 

If you have received something other than what you’ve ordered, or if a product is damaged on delivery, shoot us a note within 30 days of your purchase and we will take care of the situation for you. Our team will review your case (please make sure you send a photo of your goods, along with the order number/invoice) and ensure that you receive a satisfactory result.

How To File A Damaged/Missing/Wrong Order Claim:

Simply snap a photo of your order and send us a messeage along with the order number. From there, our team will begin processing your new order within 15 business days absolutely free of charge.